Farbrook Cottages may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2018.
Farbrook Cottages is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or making a booking with us, then you can be assured that it will only be used in accordance with this privacy statement, and that we never share your data with any third parties.
If you do not wish to accept our privacy policy please neither continue use our website, nor attempt to make a booking with us.
1. What we collect
We may collect the following information:
- Name, gender and date of birth
- contact information including address, email address, and phone number
- demographic information such as postcode, preferences, spoken languages and interests
- your dates of travel and messages to us, or our agents, relating to existing or potential bookings with us
- other information relevant to customer accounts and/or offers
2. What we do not collect
We do not collect or store any credit or debit card information. Any card payments made to us are dealt with by the payment provider to whom you provide your card details.
3. What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Maintain your account on our website, enabling the sending of enquiries, booking of accommodation and exchanging of messages.
- Internal record keeping, and for tax, and local authority compliance purposes.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new holiday cottages, special offers or other information which we think you may find interesting using the email address which you have provided.
4. Security
We are committed to ensuring that your information is secure and follow best practice to ensure your data is protected.
5. How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Our website www.farbrookcottages.com may use cookies to remember your login session, and to enable certain part of the website to function properly. We may use anonymous traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may cause certain features to not function properly or become unavailable on our website for you.
6. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
7. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- if you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want us to contact you for our own marketing purposes (note: we will never contact you for third party marketing).
- under GDPR, you are able to request access to your data, and request removal of all your information we hold. You can do so by emailing us at gemma@farbrookcottages.com
We never share, sell, distribute or lease your personal information to third parties.
You may request details of personal information which we hold about you under GDPR and the Data Protection Act. If you would like a copy of the information held on you please email us at gemma@farbrookcottages.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.